Refund policy

Returns, Exchanges & Lifetime Warranty

Last Updated: May 12, 2026

At Noora & Co., we take pride in creating high-quality jewelry designed to last. Your satisfaction is important to us, and we are committed to providing a smooth and transparent experience for returns, exchanges, and after-sales support.

Return Policy

We offer a 7-day return policy, which means you have 7 days after receiving your order to request a return.

To be eligible for a return:

  • The item must be unworn, unused, and in its original condition

  • All original packaging and tags must be included

  • Proof of purchase or receipt is required

To request a return, please contact us at:
nooraandcompany@gmail.com

Return address:
Deira Gold Souk, Hind Plaza 5B - 112, Dubai, United Arab Emirates

Please note:
Items returned without prior return approval will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us immediately so our team can review the issue and assist you accordingly.

Non-Returnable Items

Certain products cannot be returned, including:

  • Personalized or custom-made jewelry

  • Special order items

  • Sale or discounted items

  • Gift cards

If you are unsure whether your item qualifies for return, please contact us before placing your order.

Exchanges

The fastest way to exchange an item is to request a return for the original item and place a new order separately once the return has been approved.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the approval status of your refund.

If approved, refunds will be processed back to your original payment method within up to 10 business days. Please note that processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund approval, please contact us at:
nooraandcompany@gmail.com

Contact Us

For any questions regarding returns, exchanges, or warranty support, please contact us:

Noora & Co.
Dubai, United Arab Emirates
Email: nooraandcompany@gmail.com